At CocktailUsa, we strive to provide you with the best shopping experience. If you are not completely satisfied with your purchase, you may initiate a return within 30 days of receiving your order.

**Eligibility for Returns:**
– Items must be unused, in their original packaging, and in the same condition as you received them.
– Proof of purchase is required for all returns.

**Non-Returnable Items:**
– Gift cards
– Downloadable software products
– Some health and personal care items

**Return Process:**
1. To start a return, please contact us at [email protected] to obtain a Return Merchandise Authorization (RMA) number.
2. Pack the item securely, including all original packaging, tags, and accessories.
3. Send the item back to us using a traceable shipping method. You are responsible for return shipping costs.

**Refunds:**
– Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
– If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.

**Exchanges:**
– If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

For any further questions regarding our returns policy, please feel free to reach out to us at [email protected]. Thank you for shopping with CocktailUsa!